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I took my 2007 Cadillac Escalade to KWIK KAR to change the starter. After changing the starter, the mechanic recommended that I should change the exhaust manifold on both sides of my engine because of the excess rust. I agreed. He then wrote down the parts that I needed to purchase in which I purchased all the parts at Advance auto in Pflugerville, TX and delivered it to Chad. This was on 29th October 2019. I then received a voice message on 2 Nov 2019, stating that the bolts were broken off in my engine during the process of removing them. I then called the mechanic Chad back and ask him what happened. He stated that the bolts were very rusted and broke off in during the process of him taking them out. I told him I was out of town and would get a visual of the problem when I came back in town. On Tuesday, November 5, 2019 I looked at my vehicle and took photos of the bolts in which you can clearly see that they are not rusted enough for them to clearly just break. I then told the mechanic that he needed to cover the cost because if he was not able to do the job or have the proper equipment to complete the job, he should have informed me of that. He then replied that it sometimes happens like that. This is the wrong answer. If the mechanic was not able to do the job, he should have informed me that he couldn't do the work properly and I would of taking my SUV to another mechanic. As a result, I am without a vehicle and will have to hire a mechanic to remove the head of the engine. I am requesting either the cost be covered or reimbursement in the amount of $4200 plus the cost of a rental car $796.38 for the month.

Carl Tucker

11/06/2019

Good people, good service.

Julia Fincher

10/13/2019

Fast courteous service

William Laubach

10/09/2019

I had stopped going here because of previous management and experiences, I went back because I had a free oil change still due. I figured they couldn't mess that up. I was pleasantly surprised by the new management and techs. The were friendly, informative, and through. I also requested a quote for some work on my truck, and after getting several other quotes, I will be bringing my vehicle there to get the work done. Best price by $3.00 and they still offer a military/veterans discount.

Maria Champa-Harris

08/27/2019

Great Service!

Kirk Williams

08/14/2019

Went in early for an oil change and filter check, turns out I needed a transmission and radiator fluid change too. Price was decent. They said it would take 20 minutes but it took about 35. A guy named Ryan worked on my car and he did an excellent job of explaining why everything needed to be done and getting them done efficiently.

Isabella Bradberry

07/29/2019

Fast friendly & courteous service! Maggie showed me the coupons on the website & saved me some money!

Celia Weaver

04/29/2019

Samantha the receptionist, is very friendly, polite, efficient and she provides excellent customer service. I noticed she is very nice to customers and to co-workers. The technicians explain everything in a very clear way.

R Benitez

01/12/2019

Samantha the receptionist, is very friendly, polite, efficient and she provides excellent customer service. I noticed she is very nice to customers and to co-workers. The technicians explain everything in a very clear way.

R Benitez

01/12/2019

They do excellent work

Fredrick Harris

01/09/2019